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Welcome to the A.I Auto Repair & Diagnostic FAQ page. Here, we address common questions and concerns to help you better understand our services and how we can assist you. If you have any other questions, please don't hesitate to contact us directly.
General Questions
Q: Where are you located?
A: We are located at 13 Newmans Ct., Hempstead, NY 11550. You can find detailed directions and a map on our Contact Us page.
Q: What are your hours of operation?
A: We are open Monday through Friday from 8:00 AM to 6:00 PM, and Saturday from 8:00 AM to 3:00 PM. We are closed on Sundays.
Q: How can I schedule an appointment?
A: You can schedule an appointment by calling us at 516-485-5541, emailing us at aiiauto25@gmail.com, or using our online booking form.
Services
Q: What types of vehicles do you specialize in?
A: We specialize in Mercedes and Land Rover vehicles, but we also service a wide range of other makes and models.
Q: Do you offer diagnostics for all vehicle types?
A: Yes, we offer advanced diagnostics for all vehicle types. Our state-of-the-art equipment allows us to accurately diagnose and address issues for a variety of cars.
Q: What should I bring with me for a state inspection?
A: For a New York State inspection, please bring your vehicle registration, proof of insurance, and a valid driver’s license.
Repairs and Maintenance
Q: How often should I get my oil changed?
A: It depends on your vehicle and driving habits, but generally, we recommend an oil change every 3,000 to 5,000 miles or every three months. Check your owner's manual for manufacturer recommendations.
Q: My check engine light is on. What should I do?
A: If your check engine light is on, it’s important to have it checked as soon as possible. It could indicate a variety of issues, from minor problems to serious malfunctions. Bring your vehicle in for a diagnostic service to determine the cause.
Q: Do you provide a warranty on your repairs?
A: Yes, we offer a warranty on all our repairs. The specifics of the warranty depend on the type of service performed. Please contact us for more details.
Specialty Services
Q: What makes your Mercedes and Land Rover services different?
A: Our technicians are specially trained and certified to work on Mercedes and Land Rover vehicles. We use manufacturer-approved diagnostic tools and parts to ensure the highest quality service.
Q: Do you offer performance upgrades?
A: Yes, we offer a variety of performance upgrades, including engine tuning, suspension enhancements, and custom exhaust systems. Contact us to discuss your specific needs.
Customer Service
Q: Do you offer shuttle service or loaner cars?
A: Yes, we offer a complimentary shuttle service within a 10-mile radius of our shop. Loaner cars are available on a first-come, first-served basis. Please let us know in advance if you need this service.
Q: Can I wait while my car is being serviced?
A: Absolutely! We have a comfortable waiting area with free Wi-Fi, coffee, and refreshments for our customers.
Q: How can I provide feedback about my experience?
A: We value your feedback and encourage you to share your experience with us. You can leave a review on our Google My Business page, or contact us directly via phone or email.
If you have any other questions that aren’t addressed here, please feel free to reach out to us. Our team is always ready to help!
Contact Us:
Phone: 516-485-5541
Email: aiiauto25@gmail.com
Address: 13 Newmans Ct., Hempstead, NY 11550
Schedule an Appointment!